Support & System
- Support Request Management
- Send support requests directly from the system
- Select support categories (e.g., technical issue, billing, downgrade, domain setup)
- Add subject and detailed description of the issue
- Attach files or screenshots for better issue explanation
- Track submitted support requests
- Enable structured communication between business users and support team
- Help & Assistance Interface
- Access a dedicated help/support section
- Pre-fill common request types (e.g., downgrade plan, custom domain request)
- Simplify issue reporting for non-technical users
- Centralize all support-related interactions in one place
- Custom Domain Setup
- Configure custom domains for business portals
- Clone environment configuration for new domains
- Support branded domain deployment (white-label setup)
- Map system environment variables to custom domain
- Enable multi-tenant domain-based access
- Allow businesses to operate under their own branded URLs
- Environment Configuration Management
- Save and manage environment (env) settings
- Clone system configurations across domains or setups
- Maintain consistency between different deployments
- Support scalable infrastructure for multiple clients/businesses
- Dynamic System Settings
- Manage system behavior through configurable settings
- Update system options without code changes
- Control feature toggles and availability
- Adjust platform behavior based on business needs
- Store and retrieve runtime configuration dynamically
- Platform-Level Controls
- Maintain system-wide settings affecting all modules
- Enable or disable features globally
- Support multi-tenant architecture with configurable behavior per client
- Ensure system flexibility for different business use cases
- Integration with Other Modules
- Link support requests with billing, domain setup, and system configuration
- Apply dynamic settings across booking, orders, CRM, and reporting
- Use environment configuration in branding, domain routing, and deployment
- Ensure all modules respond to updated system settings in real time
- Administrative Control
- Centralized control of system-level configurations
- Simplify management of technical and operational settings
- Reduce dependency on developers for configuration changes
- Support scalable deployment across multiple businesses
- Provide a flexible foundation for system customization and maintenance