Service Booking
- Service Discovery & Browsing
- Browse available services from the customer portal
- View services by category and subcategory
- Search services by name or keywords
- Filter services based on preferences (e.g., category, price if applicable)
- Explore featured or highlighted services
- Service Detail View
- View detailed service information
- Check pricing and available variations
- View duration and included features
- See service images and descriptions
- Review available add-ons linked to the service
- Date & Time Selection
- Select preferred appointment date
- Choose available time slots
- View time-slot availability dynamically
- Ensure selected time aligns with service duration
- Availability Checking
- Check real-time availability before booking
- View available dates for selected service and employee
- Prevent selection of unavailable time slots
- Ensure no double-booking conflicts
- Employee Selection
- Choose a preferred employee (staff member)
- View available employees for selected time
- Select “any available employee” option
- Ensure employee availability aligns with booking time
- Service Variations & Duration
- Choose from available service variations (e.g., basic, premium)
- Select duration options where applicable
- Adjust booking time and price based on selected variation
- Support flexible service configurations
- Add-on Services
- Add optional add-ons to the main service
- View add-on pricing and duration impact
- Attach multiple add-ons to a booking
- Enhance service experience with additional options
- Temporary Booking (Cart Hold)
- Add selected service to a temporary booking/cart
- Hold selected time slot before final checkout
- Allow users to review or modify booking before confirmation
- Prevent conflicts while booking is in progress
- Auto-expire temporary bookings if not completed within time limit
- Booking Review & Adjustment
- Review selected services, add-ons, and schedule
- Modify selections before checkout
- Remove or update temporary bookings
- Ensure accuracy before proceeding to payment
- Integration with Checkout
- Pass booking details into cart and checkout flow
- Combine service bookings with product purchases if needed
- Reflect pricing, duration, and add-ons in final order
- Prepare booking for payment and confirmation
- Customer Experience Benefits
- Provide a smooth and intuitive booking journey
- Reduce friction with real-time availability and selection
- Offer flexibility with employee choice and service options
- Improve satisfaction with customizable service booking
- Enable quick and reliable appointment scheduling