Refunds
- Refund Request Submission
- Request refund for cancelled bookings
- Request refund for orders (services/products)
- Initiate refund directly from order or appointment history
- Provide reason for refund request
- Submit refund request for admin review and approval
- Pending Refunds Tracking
- View list of pending refund requests
- Track refund requests awaiting approval or processing
- Check refund details (amount, method, related order/booking)
- Monitor status updates in real time
- Stay informed about refund progress
- Completed Refunds Tracking
- View completed refunds
- Access history of processed refunds
- Check refunded amount and method (cash/points)
- Maintain transparency of refund outcomes
- Review past refund activities for reference
- Points-Based Refund Support
- Receive refunds in loyalty points where applicable
- Convert refund value into points based on system rules
- Add refunded points back to customer account
- Support hybrid scenarios (cash + points refunds if applicable)
- Reflect points refunds in loyalty balance
- Refund Status Visibility
- Track refund status (pending, approved, completed, rejected)
- View real-time updates on refund requests
- Maintain clear separation between pending and completed refunds
- Improve transparency without contacting support
- Refund Validation & Rules
- Ensure refund request is eligible (based on cancellation or policy)
- Validate refund amount against original payment
- Consider partial payments or previous refunds
- Apply business rules before allowing refund submission
- Integration with Orders & Appointments
- Link refund requests to specific bookings or orders
- Reflect refund updates in order/appointment status
- Sync refund data with payment and transaction history
- Maintain consistency across customer and admin views
- Customer Experience Benefits
- Provide easy self-service refund requests
- Improve transparency in refund processing
- Reduce dependency on manual support interactions
- Enhance trust through clear refund tracking and outcomes