Orders & Appointments
- Order History
- View complete order history from the customer portal
- Access past and current orders in one place
- Review orders for services, products, or mixed purchases
- Search or browse previous orders by date or status
- Keep track of all customer purchases over time
- Appointment History
- View complete appointment history
- Access past, upcoming, cancelled, or completed appointments
- Review booking records across different services
- Track personal service usage over time
- Maintain visibility into all reservation activity
- Detailed Order & Appointment View
- Open detailed record for each order or appointment
- View included services and selected add-ons
- View purchased products and quantities
- Check payment details linked to the order
- Review pricing, discounts, taxes, and final totals
- Access employee/staff details where applicable
- See booking date, time, and related service information
- Status Tracking
- Track current status of orders and appointments
- View whether an order or booking is pending, confirmed, completed, cancelled, or expired
- Stay updated on progress without contacting support
- Understand whether payment is pending, completed, or partially paid
- Monitor refund-related status where applicable
- History & Self-Service Visibility
- Maintain a personal record of all customer activities
- Quickly revisit previous bookings or purchases
- Improve transparency through status-based tracking
- Reduce dependency on manual customer support for routine questions
- Integration with Other Modules
- Connect order history with checkout and payment records
- Connect appointment history with booking and scheduling modules
- Reflect cancellations, refunds, and payment updates in history views
- Keep all customer transaction and booking records synchronized across the platform
- Customer Experience Benefits
- Give customers clear visibility into their past and current activity
- Improve trust with transparent order and booking tracking
- Make it easier to review service and purchase history
- Support a smoother self-service experience through centralized records