Cancellations
- Order Cancellation
- Cancel placed orders directly from the customer portal
- Allow cancellation before order completion or processing stage
- Validate whether the order is eligible for cancellation
- Update order status to cancelled upon confirmation
- Reflect cancellation in order history and status tracking
- Appointment Cancellation
- Cancel booked appointments before scheduled time
- Ensure cancellation follows business rules (e.g., time restrictions)
- Release reserved time slots back to availability
- Update appointment status to cancelled
- Reflect changes in booking history and scheduling system
- Cancellation Reason Selection
- Select predefined cancellation reasons
- Provide “Other” option for custom reasons
- Capture reason for analytics and reporting
- Store cancellation reason with order/appointment record
- Help businesses understand customer behavior and issues
- Cancellation Validation & Rules
- Check eligibility before allowing cancellation
- Restrict cancellation after a certain time or status
- Prevent cancellation of already completed orders/appointments
- Apply business-defined cancellation policies
- Ensure consistent handling across services and products
- Refund Integration
- Trigger refund request option after cancellation (if applicable)
- Link cancelled orders/appointments with refund workflow
- Reflect refund eligibility based on cancellation conditions
- Ensure alignment between cancellation and refund modules
- Status & History Updates
- Update cancellation status in real time
- Maintain record of cancelled orders and appointments
- Display cancellation details in history view
- Track cancellation events for reporting and analytics
- System Integration
- Sync cancellation updates across booking, orders, and reporting modules
- Update availability after appointment cancellation
- Reflect cancellation in notifications and customer communication
- Maintain consistency across all related workflows
- Customer Experience Benefits
- Provide easy self-service cancellation options
- Reduce dependency on support for basic cancellations
- Improve transparency with clear status updates
- Enhance trust through flexible and controlled cancellation handling