Authentication
- Account Registration
- Register a new customer account through the portal
- Enter required personal details during sign-up
- Support business-defined registration fields
- Create account for booking, shopping, and self-service access
- Enable quick onboarding for new customers
- Login with Email & Password
- Sign in using registered email and password
- Access customer portal securely
- Restore account access for returning users
- Maintain authenticated session across portal usage
- Support standard account-based login flow
- Login with OTP
- Request one-time password for login
- Verify OTP to access account
- Support phone/mobile-based quick login flow
- Reduce friction for customers who prefer passwordless access
- Enable faster sign-in for mobile-first users
- Login with Google
- Sign in using Google account
- Simplify registration and login process
- Reduce need to create separate credentials manually
- Provide faster access for repeat users
- Support a more convenient authentication option
- Forgot Password & Reset
- Start password recovery flow from login page
- Request OTP for password reset
- Verify OTP before resetting password
- Set and confirm a new password
- Recover account access without manual support help
- Account Activation
- Activate account through inbound or verification link
- Confirm account readiness after registration or invitation
- Support activation-based access for new users
- Ensure account is properly validated before use
- Session & Access Management
- Maintain secure authenticated access to customer features
- Redirect users into portal after successful login
- Protect customer-only pages behind authentication
- Handle session expiry and re-login when needed
- Support a smooth and secure access experience across the platform
- Customer Experience Benefits
- Offer multiple login methods for convenience
- Reduce barriers to entry with OTP and Google sign-in
- Support secure self-service account recovery
- Improve onboarding and repeat access for customers
- Provide a flexible authentication experience for different user preferences